Terms & Conditions

1. Booking & Custom Planning Process

Bespoke Itineraries: Every journey created by Red Heart Safari is individually tailored. Proposals, itineraries, and cost breakdowns provided during initial conversations are quotes and remain subject to availability until confirmed.

Confirmation Deposit: To secure your dates, custom dates for village hosting, private vehicles, lodge reservations, and internal bush flights, a 30% non-refundable deposit is required at the time of booking.

Final Balance: The remaining 70% balance is due 60 days prior to your arrival date. For bookings made within 60 days of travel, full payment is required immediately upon booking confirmation.

2. Cancellation & Refund Policy

Because we secure private vehicles, boutique eco-lodges, master guides, and internal flights well in advance, the following cancellation penalties apply:

More than 60 days before arrival: Loss of the 30% initial deposit.

59 to 30 days before arrival: 50% of the total journey cost is retained.

Less than 30 days before arrival: 100% of the total journey cost is retained.

Mandatory Travel Insurance: Due to the bespoke nature of these journeys and the remote locations visited, all guests are required to purchase comprehensive travel insurance covering trip cancellation, medical emergency, evacuation, and lost baggage prior to departure.

3. Itinerary Flexibility & Unscripted Nature

Dynamic Daily Pacing: Journeys are unscripted and flexible. While we commit to the core destinations and accommodation tiers agreed upon, daily schedules within the village, safari game drives, and island excursions are adjusted dynamically to match guest preferences, local weather, wildlife movements, or cultural events.

Unforeseen Events: Red Heart Safari is not liable for delays, changes, or cancellations caused by acts of nature, severe weather, park authority updates, flight disruptions, or political events beyond our reasonable control. We will always work actively to arrange suitable alternative routes or accommodations of equal standard.

4. Health, Safety & Guest Responsibility

Medical Fitness & Declarations: Guests must disclose any medical conditions, severe allergies, dietary restrictions, or mobility limitations at the time of booking so we can accommodate you comfortably.

Village Etiquette & Cultural Respect: As an honored guest entering a real home and community, guests agree to follow the guidance of their hosts regarding local customs, dress modesty, photography consent, and village protocols.

Wildlife Protocols: During private safaris and nature walks (such as in Jozani Forest or national reserves), guests must follow all instructions given by master trackers and licensed guides for their personal safety and the protection of wildlife.

5. Documentation & Travel Requirements

Passports & Visas: Guests are solely responsible for ensuring their passports are valid for at least six months beyond their intended travel dates and for obtaining necessary entry visas for Tanzania (including Zanzibar) and Kenya.

Health Protocols: Guests are responsible for meeting all official health entry requirements, including yellow fever certifications or recommended vaccinations where applicable.

6. Intellectual Property & Media

Photos and videos taken by Red Heart Safari during your stay may occasionally be shared on our website or media channels to tell our authentic story. If you or your family prefer complete privacy or do not wish to appear in promotional materials, simply let us know prior to travel, and we will fully honor your request.